How can we help?

Getting started

Download Lumo on iPhone or iPad, sign in, and name your family album. Then invite the people you want in it.

To invite someone, open Family and tap Invite someone. A private invite link lets them straight in. Your 4-digit family code only asks to join: someone already in the family lets them in. You can turn the family code off so only invite links work.

Adding photos and videos

Tap + and choose photos and videos from your phone. Lumo skips anything already in the album, and uploads keep going while you use the app.

Each video can be up to 3 GB. Free albums play the first minute of each video; Lumo Pass plays the whole video. Lumo always keeps the full file.

Lumo Pass and flowers

Lumo Pass is optional. One Pass covers everyone in the family: unlimited magic, full-length videos and saving originals. Flowers are in-app credits that pay for magic without a Pass.

Lumo Pass is billed through your Apple ID. To change or cancel it, open the iPhone Settings app, tap your name, then Subscriptions. If you got a new phone, open Lumo Pass in the app and tap Restore purchases.

Privacy and sharing

Only the people in your family album can see your photos. There are no followers and nothing is public.

You can share a single photo with someone outside the family by link; it can be viewed for a limited time. To leave a family album, open Settings and tap Leave family album. Your photos stay in the album, and you can join again with a new invite.

Notifications and language

Choose what you hear about in Settings → Notifications: new photos, comments, reactions and family. Lumo is available in English, Japanese, Korean, Simplified and Traditional Chinese, German, Spanish, French, Italian and Portuguese (Brazil), and follows your phone’s language unless you pick another one in Settings.

Deleting your account

You can delete your account in the app at any time: Settings → Delete account.